I recently had the opportunity to travel to the United Stated Olympic Committee (USOC) training center in Colorado Springs, CO, to talk to Dr. Bill Moreau and his team about how they were implementing and using our EMR, Centricity Practice Solution (CPS) for the upcoming Olympic Games in London. It’s the first time the USOC is going to be using an EMR for the games, and the team is treating the implementation with the same degree of rigor and enthusiasm as an athlete training for the games. To hear Dr. Moreau speak is inspiring, and he truly is training his team for a gold medal performance. I thought it might be helpful to share a few tips he discussed in driving a seamless EMR implementation in only 90 days.
1. Be a team player: Dr. Moreau is all about team, and being with his team in Colorado Springs, you could tell that the message resonated throughout the organization. Every person I talked to was aware of the initiative to take the USOC digital, and could speak not only to the benefits of electronic records for the athletes, but also to how he or she was responsible in helping to drive the success of the organization. This was clearly a group that was in it together.
2. Focus on What’s Important: Because the team had a goal to go live by the summer Olympics, they only had about three months to implement CPS. Instead of trying to be totally paperless in time for the games and digitizing all past and current medical records, the team chose to focus on what was most important. They implemented a process to create digital records for all current athletes and conditions, and chose to leave historical records that didn’t carry as much importance on paper. This way they did not get overwhelmed by trying to do too much at once.
3. Leverage Resources: One thing that really struck me was how many resources are available to the athletes in training at the Olympic center. From a dedicated nutrition team, to personal trainers, to rehabilitation specialists, athletes really do receive a 360 degree approach to performance. In the same way that the athletes take advantage of those resources, Dr. Moreau’s team takes advantage of the implementation resources available to the team. They talked a lot about the relationships they had with the GE Healthcare implementation team, and how they relied on them for questions and to get things done quickly.
4. Train, train, train: Jenna Street is the Volunteer Coordinator for practitioners that volunteer on a two week basis to train athletes for the USOC. She talked to me about the process to train the hundreds of volunteers on CPS as soon as they arrive on site, to ensure a uniform approach to record keeping. It was an impressive process and amazed me that that so many different providers could all have a consistent approach in the system! Additionally, the core team at the USOC who is responsible for working in the system every day have all taken the necessary computer based training modules and are very familiar with the CPS and how it works.
5. Have Passion!: This last tip is the one that stands out the most to me. Without exception, every person I talked to at the USOC had passion for what they do. I think this is the number one reason they have been so successful with their EMR implementation and why the athletes will truly benefit from their care at the games. It is a lesson I have taken back to my GE Healthcare team in Boston – passion can only help all of us be better at what we do!
For more information about Centricity Practice Solution click here.
For more information about selecting an EMR solution click here.
For more information about GE Healthcare click here.