The Feedback loop – key to success

Charlie Neimeth

FEEDBACK: “They are future ready, well thought out products… and every year it seems like GE is rolling out something new that is exciting.”

As a field marketer I am lucky to spend a good deal of my time interacting directly with Centricity Practice Solution customers and am always looking for feedback. I wanted to share some of that feedback and further demonstrate why I believe the voice of the customer is ever present in what we do at GE Healthcare IT.

The opening line of this post was received from a customer at one of our recent Centricity Practice Solution installations. The comments speak to GE Healthcare’s dedication to healthcare and our ability to continuously improve products to support our customer’s needs. When this customer saw a preview of our ICD-10 solution they called it “some of the best behind the scenes engineering that I’ve seen in healthcare.” It’s nice to get feedback like this from new customers.

There is plenty to find and a lot to learn about EMR technology. The discussion recently in the U.S. press on the perceived good and bad of EMRs has been very interesting. Debate and discussion are good. That is how we all learn.

GE Healthcare is listening and learning as part of our mission to enhance the delivery of healthcare. Feedback drives the quality of our products, helps ensure a successful installed base and builds strong domain expertise. We were with our existing users at the Centricity Healthcare User Group (CHUG) last week, and our Government Affairs team is across the table every day from healthcare policy makers in Washington. Next year our healthcare IT customers will come together at Centricity Live These are all great forums for feedback.

Give us your feedback. What are you hearing?  What are your experiences? We would like to learn from you to get better. Tweet us @GEHelathCareIT or leave your comments in the section below.

 

For more information about Centricity Practice Solution click here.

For more information about selecting an EMR solution click here.

For more information about GE Healthcare click here. 

 


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