Three Keys to ETM Success: Collaboration, Collaboration and Collaboration

Jeannine Kuzaro

Wouldn’t it be nice to push a button or flip a switch that ensures Enterprise Task Management (ETM) success 100 percent of the time? Unfortunately, neither exists.

In our experience, ETM success occurs most often when an organization collaborates over the long term. It happens when everyone involved fully understands the challenges, thoughtfully identifies the opportunities and carefully ensures that everything works well at the outset—and continues to work well down the road.

For one recent client, the timeframe for that collaborative effort started in the early months of 2014 and will continue through the end of 2016. It’s an effort that puts equal emphasis on people, process and technology—and focuses on collaboration every step of the way:

  • Collaboration during gap analysis:  Working together, we assessed the current revenue cycle workflows looking for every possible opportunity to provide tangible efficiencies that would benefit them today, as well as drive them towards best practice for future state during the ETM implementation.
  • Collaboration during design: We also identified ways to cut ETM design time and how modifications in the system could let the system do work that had previously been done manually.
  • Collaboration during implementation: In addition to implementing two ETM workflows and multiple claim form changes, we’re providing long-term support that will help decrease denials and increase productivity.

Our motivation for long-term collaboration is simple: Help customers find ETM success. By working hand in hand for as long as it takes, we make sure technology does what it’s supposed to do: Streamline processes in a way that creates more efficiencies for people.


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