Having good control of your medical practice schedule can have positive impacts for your bottom line and patient satisfaction. Some practices over-complicate the schedule with too many types of appointments. Others structure their schedules too rigidly. If your practice is … Read more
About Helen Limjoco
Helen Limjoco has worked at GE since 1997, joining the Knowledge Solutions Organization after working in Centricity Business Implementations for 18 years. Her focus is primarily consulting with clients and training them on the Access Suite of Centricity Business. Prior to joining GE, she worked in the Healthcare Industry for 14 years, holding various positions in large multi-specialty provider offices.
Helen holds a Certificate in Organizational Leadership, a Bachelor of Professional Studies focusing on Organizational Leadership and a Master of Arts in Training and Development.
Increased efficiency is a worthy goal for any Call Center. But setting strict time limits on calls can result in unintended negative effects. For example, in one situation I observed a Call Center that required calls to only take three … Read more
Is centralized scheduling a good fit for your organization, or does decentralized scheduling make more sense? Knowing the pros and cons of both approaches can help you decide. Centralized With centralized scheduling, trained staff devote their workday to scheduling appointments … Read more
To satisfy patient demands for better access, clinics are adopting open-access scheduling. The model leaves more time open for same-day appointments, especially for urgent appointments. If your organization wants to give it a try, these steps can help you get … Read more